Patient Service Representative - Patient Access

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aide programs, processing all necessary paperwork, Serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts.