Lead, O2R/ODS Dept

This employee will oversee Med4Home O2R/ODS Depts

Job Responsibilities:

• Time and attendance entry, monitoring and correcting, final approval sign off
• Track attendance points, vacation, sick, etc.
• Completes training schedule for all new hires, final checklist completion prior to rep being cut loose on phones
• Responsible for motivation, tracking, and training of new and existing reps to dept standards
• Responsible for monthly reports for DM's monthly recap
• Holds group meetings to review numbers and operational needs or updates
• Advocate for center/dept communications when a center is being difficult or is not providing services or update to standards set, pulls management in when necessary
• Interviews and submits candidates for open positions
• Completes 90 day and annual reviews for sales team (Center Manager present)
• Addresses minor employee relations issues, major is brought to Center Manager's attention to address and issue progressive discipline
• Calculates and reports monthly commissions, provides electronic record for Center Manager review, and submits paper copy for filing
• Heavy email correspondence with field, hierarchy, and employees required