Neighbourhoods Communities Coordinator LBHF624058

Job Details:

Salary range: £40,404 - £41,637 per annum 
Work location: New Zealand Way, White City Estate, W12 7DE
Hours per week: 36.00 
Contract type: Permanent 
Vetting requirements: Basic DBS Check  
Closing date: 8 June 2026
Interview date: Week commencing 15 June 2026
Contact details for Informal discussion: Andrzej Nowakowski, Head of Neighbourhoods and Communities on 07776672950 or via email on [email protected]

About the role

Housing | Community-Focused | Make a Real Difference

Are you organised, people-focused, and ready to make an impact in your community?

We’re on the lookout for a Neighbourhoods & Communities Coordinator to help keep our neighbourhoods thriving, connected and running like clockwork. This is more than an admin role — you’ll be the engine behind great services, helping teams deliver outstanding support to residents every single day.

The Role:

This is a varied and rewarding position where no two days are the same. Key responsibilities include:

Keeping things moving behind the scenes.
Organising estate inspections, home visits, and resident check ins.
Supporting the team with admin, projects, and coordination.
Making a difference for residents.
Helping new tenants settle in with viewings and sign ups.
Answering enquiries and providing a welcoming, helpful reception experience.
Driving performance.
Producing reports and tracking performance to help the team improve.
Making sure systems are updated and processes stay on track.
Bringing people together.
Supporting tenant and resident associations.
Helping organise events, estate surgeries, and community initiatives.

What We’re Looking For

We are looking for someone who loves working with people and delivering great customer service who can thrive in a busy environment. You will bring:

The ability to remain calm, organised, and adaptable under pressure.
Strong administrative and IT skills (including experience with tools such as Pivot Tables).
Clear and confident communication skills.
A proactive approach to problem-solving and task completion.
We are especially keen to hear from you if you’ve worked in housing or community services — but most importantly, you care about making a difference.

Why Join Us?

At the core of our organisation is a commitment to community, inclusion, and opportunity. In this role, you will:

Work in a team that genuinely supports residents.
Be part of an organisation that champions equality and diversity.
Contribute to a forward-thinking council focused on sustainability.
Enjoy flexible and agile working opportunities.
Grow your career with ongoing development and training.

The Impact You’ll Make

You’ll play a key role in ensuring:

Homes are let quickly.
Residents feel supported and heard.
Services are efficient, organised and impactful.

In short — you’ll help make neighbourhoods better places to live.

Ready to Apply?

If you’re looking for a role where you can organise, connect, support and inspire, this is your chance.

Bring your energy.
Bring your skills.
Help us build stronger communities.

Apply today and be part of something meaningful.

Please refer to the Role Profile for more information.

Role Specific Qualifications:

Level 3 or equivalent qualification, or willing to work towards one within two years of starting the role.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at [email protected] or by post to The Town Hall, King Street, Hammersmith W6 9JU