Customer Service Representative
Job Description
Position Summary
The Customer Service Representative with an active Florida 4-40 license works in a sales-driven, multi-tasked, goal-oriented team environment, and is responsible for supporting incoming customer and broker interactions related to builders risk policy submissions, underwriting support, website navigation, guidelines, and general service inquiries. This role manages high volumes of inbound communication across phone, chat, and email channels, while also conducting outbound calls from lead generation efforts, ensuring timely and accurate handling of service requests and processing of business transactions. The representative performs key policy service functions, including endorsements, cancellations, and other servicing transactions, while providing general underwriting and product support. This position requires the ability to work independently, exercise sound judgment, and demonstrate initiative to meet service level expectations, while delivering quality service and a high level of customer satisfaction within the InsuranceLink agency.What will your job entail?
Job Responsibilities:
Serve as the first point of contact for customers within nationwide builder’s risk and property programs, handling inbound/outbound calls, emails, and correspondence
Assist with policy servicing and support, including product inquiries, billing questions, and coverage explanations
Process insurance transactions under the supervision of a licensed agent, including:
- Submitting applications
- Providing quotes
- Issuing policies and certificates of insurance
- Processing endorsements
- Assisting with claims reporting
Evaluate and prequalify client needs, educate customers on available products, and recommend appropriate coverage solutions
Gather and review client information, submit to appropriate carriers, and follow up to ensure timely quotes or policy issuance
Review quotes with clients in detail, explaining coverages, exclusions, and additional coverage options
Bind coverage when authorized, ensuring accuracy, completeness, and timely delivery of all policy and billing documentation
Manage ongoing servicing requests and ensure clients understand policy changes or updates
Maintain accurate and complete records in the agency management system, including documentation, correspondence, and transaction tracking
Support clients through the claims process, including first notice of loss and follow-ups
Required Experience & Qualifications:
- Minimum 1+ year of insurance industry experience
- Active Florida 4-40 license (required for consideration)
- Florida 2-20 license strongly preferred (offers hybrid work eligibility)
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target hourly rate range for this position is $20.00 - $22.50 per hour.The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.