Job Description
Job description:
The B2B Commercial Collector will interact with accounts in the negotiation of collection of defaulted or delinquent debts on behalf of our clients.
Hourly Rate + Monthly Bonus
Responsibilities:
· Reviewing accounts on a daily basis and maintaining all work queue and desk assignments.
· Contacting borrowers via telephone, email, ad letters to attempt debt collection.
· Establishing borrower location and contact information via skip tracing if necessary.
· Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them.
· Tracking and reporting all account information into computer through our collections system.
· Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner.
· Meeting or exceeding all daily, weekly, and monthly production goals.
· Understanding and following all federal and state laws with regards to collections policies and procedures.
· Passing annual required compliance testing.
· Performing other duties and special projects as assigned by management.
Requirements:
· This position requires excellent interpersonal skills and the ability to communicate clearly with consumers on certain client programs.
· You must also be detail oriented, organized, and able to multi-task.
Schedule Requirements
Days
Monday - Friday
Shifts between 8:30 - 6:30 EST
Background checks and drug-screens are performed.
EEO Disabled/Veteran