Customer Success Specialist II - Phoenix Office

The Customer Success Specialist (CSS) is responsible for dedicated customer care for a set of assigned accounts primarily classified as Maintain & Invest. The CSS will be the single point of contact for the entirety of the account which may require working across many warehouses and regions. This key role works together with other internal departments regarding product pricing, credit, complaints, product availability, order status, returns, and delivery logistics. This position is responsible for all touch points for assigned accounts and back up accounts related to order management, customer specific requirements management, customer queries, customer satisfaction, and on time ship management. This role is expected to adhere to all company policies and safety protocols.