Supervised Technical Practice Opportunity – Customer Contact (Frontline Advisor)

Purpose of the Supervised Technical Practice

To provide students from Technical Professional High Schools with the opportunity to apply the theoretical knowledge acquired during their academic training through a supervised practical experience in the Customer Contact – Frontline Advisor area, strengthening technical, communication, and professional skills within a real work environment.

Learning-Based Responsibilities

During the supervised practice period, the student will have the opportunity to:

• Support customer inquiries in accordance with departmental guidelines and procedures.
• Communicate clearly and professionally in English at a fluent level, based on service requirements.
• Record and update information in administrative information systems.
• Assist with operational and support tasks assigned by the supervising staff member.
• Work collaboratively with the team, promoting respect, cooperation, and responsibility.
• Comply with internal regulations, company policies, and safety guidelines.
• Demonstrate a willingness for continuous learning and skills development.

Academic Requirements

• Be an active student enrolled in a Technical Professional High School.
• Require Supervised Technical Practice as a graduation requirement.
• Provide an official referral letter and authorization from the educational institution, in accordance with MEP guidelines.
• Complete the number of practice hours established in the academic program.

Student Profile

• Fluent command of the English language (oral and written).
• Basic knowledge of computer tools and digital platforms.
• Ability to organize time effectively and complete assigned tasks.
• Strong teamwork skills and appropriate workplace conduct.
• Responsible, respectful, and ethical attitude.
• Self-awareness and openness to receiving feedback.
• Ability to adapt to new processes and work environments.
• Commitment to assigned activities and responsibilities.

Competencies to Be Developed

• Effective bilingual communication
• Customer service orientation
• Responsibility and workplace discipline
• Collaborative teamwork
• Adaptability and continuous learning

Supervision and Benefits

• Continuous supervision throughout the supervised practice period.
• Guidance and follow-up aligned with academic objectives.
• A safe and supportive environment for learning and skill development.
• Validation of supervised practice hours in accordance with MEP and educational institution requirements.