Job Description
Audi Beaverton is looking for an experienced Parts Advisor to join our Audi Service Portland team! The Parts Advisor will be responsible for assisting customers and the service department with parts identification, ordering, and ensuring efficient delivery and inventory management. You will play a key role in ensuring customers have the parts they need while contributing to the smooth operation of the service department. A successful Parts Advisor will offer excellent customer service, maintain organized inventory, and ensure parts availability to meet both customer and operational needs.
Responsibilities:
- Greet and assist customers in person, over the phone, or via email, providing knowledgeable advice on automotive parts and accessories.
- Accurately identify, locate, and order parts based on customer or technician requests, ensuring correct part numbers and specifications.
- Process parts orders and quotes efficiently, providing customers with timely and clear information about pricing and availability.
- Maintain parts inventory by organizing, stocking, and managing parts to prevent overstocking or stockouts.
- Handle returns, warranty claims, and ensure the timely resolution of any part-related issues with manufacturers or suppliers.
- Provide exceptional customer service, offering alternatives and solutions to meet customer needs while enhancing satisfaction.
- Manage and track inventory levels using dealership management software, and assist in conducting regular stock checks.
- Ensure parts are properly labeled and stored, maintaining cleanliness and organization of the parts department.
- Stay updated on automotive parts trends, new products, and any changes in parts specifications.
- Assist in achieving sales targets for parts and accessories through proactive customer engagement.
Qualifications:
- Previous experience as a Parts Advisor, Parts Counterperson, or in a similar role within an automotive dealership.
- Strong knowledge of automotive parts, vehicle systems, and repair processes.
- Excellent customer service and communication skills, with the ability to provide clear and accurate information to customers and colleagues.
- Organized and detail-oriented, with the ability to manage inventory and prioritize tasks efficiently.
- Proficient in using parts management software (e.g., CDK, Reynolds & Reynolds) and Microsoft Office Suite.
- Ability to work in a fast-paced environment, handling multiple requests at once.
- A positive, team-oriented attitude with a willingness to learn and adapt.
- High school diploma or equivalent (an automotive-related qualification is a plus).
- Valid driver's license (preferred).
We offer the following benefits:
- Competitive pay plan
- Medical, Dental, and Vision insurance
- Life insurance
- PTO after 90 days of employment
- Paid Holidays
- Career advancement opportunities
- Employee discount programs
- 401K
If you are looking for the opportunity to be a part of the Audi and Porsche Beaverton family, then apply today!
Artificial Intelligence and Application Integrity:
We understand that applicants may use tools, including artificial intelligence, to assist with preparing application materials such as resumes or cover letters. If such tools are used, all information provided must remain accurate and truthful.
Applicants may not use artificial intelligence or other technology to:
- Answer interview questions on their behalf during interviews or assessments
- Misrepresent qualifications, experience, or skills
- Create false or misleading representations of identity, including altered images, audio, or video
Application materials and interviews should reflect the applicant’s own experience, knowledge, and abilities. Any use of technology that compromises honesty or the integrity of the hiring process may result in removal from consideration.
All roles at Sunset Porsche Audi are on-site and in person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically planned for approximately 40 hours per week, and exempt roles for approximately 45 to 50 plus hours per week.
Sunset Imports is an Equal Opportunity Employer, dedicated to maintaining a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. We participate in E-Verify.