Back to jobs
Job Description
What you will do:
- Respond to inbound customer calls, chats, and emails with professionalism.
- Manage escalated and complex customer concerns.
- Provide assistance and guidance to junior agents.
- Ensure accuracy in documentation and compliance with processes.
- Contribute to training and coaching initiatives.
- Consistently meet or exceed performance metrics and service levels.
- Provide feedback or report to immediate supervisor on performance, recurring issues or customer pain points
- Perform other administrative tasks as needed to support the team
What we are looking for:
- Graduate of any 4-year bachelor’s degree course. Business, Communications or related field is an advantage.
- 2-3 years’ experience in inbound customer service or call center role
- At least 2 years handling escalations or complex customer issues
- 3-5 years’ Experience in lending business in financial institution