Content Coordinator - eCommerce
Job Description
SUMMARY Overview of the position
As a member of the E-Commerce Team, this position works closely with the Product, Brand, Marketing, and Development teams to bring products to the market on the Collect Forever, Evolution, and Upper Deck e-Pack digital platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature of the level of work being performed by an individual assigned to this job. Other duties may be assigned.
- Product Management: Manages timing and implementation of products associated with the digital segment of the business. Ensures all product information and documentation is accurately conveyed to Brand, Operations, and Development teams, as well as troubleshoots and resolves any issues to ensure on-time product launches on the digital platforms.
- Product Content: Provides Product Development team input on digital segment product content as well as post launch debriefs. Creates and manages product documents for all digital releases throughout the product life cycle.
- Product and Feature testing: Beta tests upcoming products and website features to ensure proper functionality, product display, and end user experience.
- Marketing and Communications: Conveys to Marketing/Advertising/Promotions/PR digital platform initiatives to ensure all department strategies are inline and executes marketing’s requests for promotional products on the digital platform. As needed, creates and reviews content for news posts and e-mails to inform consumers of product and site updates.
- Communication: Keeps company partners up to date with all developments and acts as a liaison with other departments. Works closely with the Product Management team to incorporate concepts from the Brand and Product Development teams for production, and through the IT team for implementation. Recommends, communicates, and coordinates launch strategies and calendars, product promotions, creative product descriptions, etc.
INTERACTION
This position will interact closely with the Brand Team, Product Development Team, and Marketing Team, along with related Company staff members and external parties.
EDUCATION/YEARS EXPERIENCE
- Bachelor’s Degree with an emphasis in Business, Marketing, Product Development or related experience is preferred. Some E-Commerce experience is a plus.
REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ABILITIES
- Basic knowledge of budgeting, P&Ls, and product profitability analysis. Ability to communicate with multiple departments in working on difficult solutions to improve product timing to market and profitability.
- Strong leadership skills
- Ability to communicate with external parties to discuss product implementation
- Ability to apply creative thinking to product themes, content and business solutions
- Interest in comics, trading cards, trading card games, and other collectibles a plus
- Excellent oral and written communication skills
- Team player orientation
- Ability to interface with internal and external parties
- Motivated, proactive and organized
- Strong presentation skills
- Ability to travel domestically and internationally on behalf of Upper Deck
- Proficiency in the following software: MS Office, MS Word, MS Excel, MS Project and Sharepoint a plus