Who We Are
Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team.
Our Team & Culture
Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.
The Opportunity
Reporting to the Program Manager, Provider Services the Sr Provider Specialist plays a critical role in supporting childcare providers and ensuring the smooth operation of provider payments and onboarding within the Alternative Payments program. This role serves as a primary point of contact for providers, delivering high-quality, real-time support while resolving complex issues related to payments, onboarding, and compliance. The Sr. Provider Specialist partners closely with Family Support Services, Provider Payments, and internal teams to ensure accurate, timely communication and data integrity across systems. This position goes beyond day-to-day coordination by improving processes, reducing delays, and enhancing the overall provider experience.
The Opportunity
Reporting to the Program Manager, Provider Services the Sr Provider Specialist plays a critical role in supporting childcare providers and ensuring the smooth operation of provider payments and onboarding within the Alternative Payments program. This role serves as a primary point of contact for providers, delivering high-quality, real-time support while resolving complex issues related to payments, onboarding, and compliance. The Sr. Provider Specialist partners closely with Family Support Services, Provider Payments, and internal teams to ensure accurate, timely communication and data integrity across systems. This position goes beyond day-to-day coordination by improving processes, reducing delays, and enhancing the overall provider experience.
Who We Are
Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team.
Our Team & Culture
Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.
Please note: This role is not eligible for fully remote work, and requires 3-4 days minimum in the office.
Benefits
* Medical, dental, and vision plans covered at 100% for the employee
* Health & Dependent Care FSA 14 Paid Holidays + 4 flex holidays, including your birthday!
* Generous paid time off policy (over 3 weeks per year)
* Tuition Reimbursement ($1,000/year)
* Employee Appreciation Program
* Life & Long Term Disability Insurance covered 100% by Hively
* 403(b) plan
* SEP-IRA plan with an employer contribution of 5% of annual salary
* Learning & Development Opportunities
* Financial wellness program with unlimited access to personal financial advisors
*Industry competitive salary ranges
Work Location
This hybrid role offers work-from-home flexibility, subject to manager approval and based on job performance and business requirements. You may also be required to work from other Hively locations within Alameda County as operational needs arise.
Welcoming Candidates from All Backgrounds
Hively is proud to be an equal opportunity employer. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
Please note that applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time