Inside Sales Representative (52972)

Lead generation & prospecting 

1. Identify and research potential customers through various channels like, cold calling, email campaigns, market research, and existing customer reviews
2. Qualify inbound leads from marketing campaigns and website inquiries
3. Build and maintain a strong pipeline of prospects in coordination with the outside sales team
4. Utilize CRM tools to track, manage, and grow prospect interactions
5. Conduct market research to uncover new business opportunities

Sales activities 

1. Complete 20+ outbound calls daily to prospects and existing customers
2. Conduct needs assessments to understand customer requirements and challenges
3. Present product features, benefits, and value propositions effectively
4. Deliver product demonstrations via phone, video conferencing, or screen sharing
5. Prepare and deliver customized proposals and quotes
6. Close sales and achieve monthly and quarterly revenue targets
7. Enter orders into the ERP quickly and efficiently

customer support & relationship management 

1. Quickly and accurately identify customer questions, issues and needs

2. Recommend the most effective product or solution with a focus on ease and efficiency

3. Maintain a positive, professional and empathetic approach in all customer interactions

4. Handle challenging situations with composure and confidence

5. Guide customers through solutions in a clear and patient manner 

product knowledge & advisory 

1. ^{_{Maintain a deep understanding of company products, services, and customer use cases}}
2. ^{_{Clearly articulate product advantages versus competitors}}
3. ^{_{Apply best practices to recommend, explain, and sell optimal solutions}}

SERVICE RESPONSIVENESS

1. ^{_{Meet or exceed team response time goals for calls, inquiries, and feedback}}

2. ^{_{Contribute to improved response times through documentation and knowledge sharing}}

3. ^{_{Maintain accurate and up-to-date records of all sales and customer interactions in CRM}}

4. ^{_{Track and report key performance metrics (call volume, conversion rates, revenue)}}

5. ^{_{Produce accurate and timely written orders with minimal revisions required}}

6. ^{_{Participate in sales meetings, training sessions, and team initiatives}}

ORGANIZATION & EFFICIENCY 

1. Stay organized and ensure all customer issues are followed through to completion

2. Accurately document required information to support reporting and operations

3. Utilize downtime productively for continuous improvement and development

4. Identify opportunities to improve products, services, and customer experience

5. Contribute to the implementation of process improvements to address recurring issues

6. Provide feedback to marketing on lead quality and campaign effectiveness

 

Core Values

integrity

1. Exhibits honesty and integrity
2. Maintains appropriate personal behavior
3. Able to admit mistakes and learn from them

trust 

1. Honors commitments
2. Maintains regular attendance
3.  Requires minimal supervision

EXCELLENCE 

1. Demonstrates sound and accurate judgement
2. Demonstrates a clear understanding of the company's mission statement and values
3. Accepts and uses feedback to improve performance

RESPECT 

1. Respects the decisions of co-workers within the organization
2. Uses appropriate speech, language and tones with others
3. Does NOT gossip or involve themselves in the personal lives of co-workers

TEAMWORK

1. Works cooperatively in group/team environments
2. Proactively offers assistance and support to co-workers
3. Places the importance of team achievement above individual achievement

EDUCATIONAL AND EXPERIENCE REQUIREMENTS

• High School Diploma, associate’s degree or an equivalent level of training or experience
• Relevant experience in a tech support, customer service role or an equivalent skill set
• Strong computer skills and technical knowledge
• Proven ability to provide quality customer service support
• Strong organization skills to promptly address all customer inquiries
• Ability to develop detailed knowledge of Company products, features and benefits
• Strong problem-solving ability
• Strong customer interaction and people skills

This job description identifies the major responsibilities of this position. Employees may be required to perform other duties as assigned, to assist with executing the company's business model, promoting the company's culture, mission and values.