High Dive Pool and Lounge - Lead Attendant

Responsible for maintaining the High Dive Gym, Lounge and Pool areas and ensuring a fun-filled, entertaining and exciting environment where the flawless delivery of exceptional service is paramount. Greeting all guests with a warm greeting and walking with all guests to their lockers and be ready to answer all questions guests may have with a sincere response. Be knowledgeable in the retail side to speak about the items and knowledge of the outdoor activities (Cabana’s, Day Beds and Memberships)

• Provides on-the-job work to Attendants for the performance of their duties.

• Trains newly hired Attendants.

• Counsels, guides and instructs assigned personnel in the proper performance of their duties. Provides input on Performance Appraisals.

• Maintains attendance records and advises Supervisor/Manager of infractions. Keeps Supervisor/Manager appraise of other facility issues and submits work orders when necessary.

• Trouble shoots problems and resolves guest issues.

• Maintains inventory levels and other administrative duties as assigned by Supervisor/Manager.

• Greetings and checks guests into High Dive Pool Area using SOS 5 skills and personalized service.

• Books Cabana’s and Day Bed appointments according to available times to ensure great guest experience

• Performs same duties as Attendant or Receptionist as needed.

• Cleans general areas and refills supplies to ensure a clean, spotless environment and adequate supplies for our guests.

• Assist guests as needed, including bringing supplies (towels, soaps, etc.) to provide convenient and courteous service.

• Calls Security if emergency arises.

• Assists in scheduling.

• Always demonstrates a pleasant and enthusiastic demeanor.

• High School Diploma or equivalent preferred

• Speaks clearly to staff of what needs to be completed

• Previous Gym and Pool experience

• CPR training preferred

• Customer Service Skills with a very outgoing attitude

• Literate and fluent in English

• Excellent guest service skills

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Able to push/move towel carts weighing up to 100 pounds

• Ability to walk, stand

• Ability to occasionally lift to 60 pounds

• Ability to grasp, reach, bend, finger dexterity, hand-eye coordination

• Ability to hear and use visual inspection

• Ability to occasionally use a step stool

• Ability to occasionally tolerate extreme inside and outside temperatures

• Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

• Ability to push and pull up to 50 pounds

• Ability to lift and carry objects up to 30 pounds

• Ability to bend, stoop, twist, reach, and kneel repetitively

• Safely work with provided cleaning chemical and equipment

• Ascend and descend stairs and maintain equilibrium for an extended period

• Must be able to work from a standing position and/or walking motion for extended period

• Ability to work in a smoking and pet-friendly environment