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Customer Success Specialist - Opportunities for Candidates with Disabilities
Izmir, TRPosted 1 weeks ago
onsite
Job Description
About HotelRunner
HotelRunner is a technology-driven hospitality SaaS company helping hotels increase visibility, efficiency, and revenue through smart digital solutions.
About The Job
- Manage end-to-end implementation and training processes for HotelRunner PMS and Channel Manager products
- Provide fast, solution-oriented, and clear responses to customer requests
- Execute support and implementation processes in line with defined SLA timelines
- Accurately track and document all processes through Salesforce CRM
- Foster strong cross-functional communication and collaboration across teams
- Maintain the highest level of customer satisfaction and follow up with post-process feedback
Requirements
- High school or Bachelor’s degree graduate
- Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above
- Self-learner, able to work independently, and a strong team player
- Experience in call center and/or customer relations
- English proficiency (preferred)
- Residing in İzmir
What is in it for you?
You will focus on what you do best, we'll take care of the rest!
- USD based salary
- Private Health Insurance
- Monthly food card allowance
- Transportation support
- ICF Coaching
- A MacBook and all the necessary equipment
- Unlimited coffee, drinks & Free snacks all and every day
- A day off on your birthday
- HotelRunner Superb Welcome Kit
- A fun office full of creative and dynamic people
- We share some common passions; our motorcycle club is just one of them
- We are running with the idea of “Choose a character to work with, develop your skills”, so the training opportunities are open for every member of the team
- Being a part of results-oriented multinational teams