DeskSide Technician

• 2+ years of experience providing desk side support.
• Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
• Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).
• Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
  
• Basic Network troubleshooting skills and knowledge (mainly Cisco)
  
• Proficient in the latest Microsoft Office Applications
  
• Understanding of Symantec Virus Scan software
  
• Remedy (Software experience (preferred)
  
• Customer infrastructure support (wiring and connectivity)
  
• Proficient in Microsoft Active Directory
  
• Sarbanes Oxley Policies and Processes
  
• Maintain and abide with compliance activities (these activities are driven from a central compliance group).
  
• Experience with Computer asset tracking and lease management
  
• Experience with user ID creation
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service
  
• Good organizational skills
  
• Excellent Verbal and Written Communication Skills 
  
• Ability to sift through technical issues and know what to do next and/or when to escalate for help
  
• Technical degree or equivalent experience
  
• Ability to multi-task
  
• Team-oriented / team player / ability to share ideas as well as listen to ideas
  
• Working knowledge of Cisco devices/networking is preferred
  
• Some experience with support and administration of telephones (PBX system and/or VoIP system).
  
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
  
• Ability lift up to 25 lbs. when moving electronic equipment (all lifts over 25 lbs. require two or more employees to perform the task

Open to on call, site visit and overtime.