Job Description
If you’re a commercially minded leader who can spot opportunities, drive performance, and think strategically about growth- this could be your next step.
This is an opportunity to lead a well-established clinic in Cardiff, supported by a team of high-performing Hearing Aid Audiologists, a loyal customer base, and the scale, stability, and investment of Boots Hearingcare and Sonova behind you. You don’t need to be a qualified Audiologist- we’ll train you to work as a Hearing Wellness Advisor, so you can stay close to the operation and customer journey.
This isn’t about fixing underperformance. It’s about unlocking potential, driving growth, and taking a strong clinic to the next level.
The clinic environment
You’ll be based in our Cardiff clinic, a modern, well-equipped environment designed to support both clinical excellence and commercial success, including:
- Access to the latest hearing technology and product innovations
- Advanced diagnostic capability
- Structured diaries supporting high-quality consultations
- Strong operational and admin support
Everything is already in place; your role is to maximise it.
The role
As a Cluster Manager, you’ll:
- Lead the overall performance of the Cardiff clinic
- Be present in-store, working alongside the team as a trained Hearing Wellness Advisor
- Identify commercial opportunities to grow revenue and customer outcomes
- Analyse performance data and translate this into clear actions
- Optimise clinic utilisation, diary efficiency, and conversion
- Drive local engagement and community awareness
- Maintain high operational and compliance standards
- Act as an ambassador for Boots Hearingcare, building strong customer relationships
- Partner with regional and support teams to deliver business priorities
Progression & development
We’re investing in the next generation of leaders.
This role offers clear progression into:
- Senior Cluster / Regional leadership roles
- Senior Regional Sales Manager positions
- Broader leadership opportunities across the business
You’ll also benefit from:
- Ongoing CPD and leadership development
- Exposure to commercial and operational strategy
- The opportunity to shape how hearing care is delivered across your cluster
What’s in it for you
- Competitive salary (DOE)
- £5,064 car allowance
- Monthly bonus scheme + cluster bonus
- 25–30 days annual leave plus bank holidays
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- Option to buy/sell up to 5 days holiday
- Option to increase personal pension contributions
- Telus wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for
- Strong commercial mindset with a track record of driving performance
- Strategic thinker who can identify and act on growth opportunities
- Experience in retail, healthcare, or customer-led environments
- Confident working with data, KPIs, and performance metrics
- Comfortable being hands-on and present in-store
- Strong stakeholder and relationship management skills
We care. We drive innovation. We strive for excellence. We build the best team.
#BootsHearingcare