Bilingual Technical Support Specialist- Spanish Language

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

 

 

YOUR IMPACT

A Production Support Specialist role at OpenText is more than just a job; it's an opportunity to make a difference. As a key contributor, you'll be instrumental in supporting cutting-edge Business Network solutions that enhance the security, stability, and profitability of our customers' businesses.

WHAT THE ROLE OFFERS

• Learn to support OpenText products, a global leader in Information Management.
• Be part of a high-performance team guided by best governance practices.
• Receive practical and financial incentives for continuous improvement.
• Support various Forbes top 500 clients.
• Engage directly with clients and OpenText teams from around the world.

WHAT YOU NEED TO SUCCEED

• Proficiency in English and Spanish
• Experience in support or operations.
• Basic ITIL knowledge.
• A desire to learn.
• Patience to support both technical and non-technical customers.
• Availability to work between 8am to 8pm – Working time will be later aligned.
• Willingness to work one weekend per month.
• EDI knowledge is considered a plus

ONE LAST THING

OpenText is more than just a corporation; it's a global community where trust is foundational, standards are high, and outcomes are owned. If you don't have all the listed qualifications but are fluent in English, apply for the position and let's talk.

 

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

 

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

 

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $60,000 - $90,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.