Police Investigation Tech - NEPS

Charlotte Douglas International Airport

Charlotte, NC$24 - $25.75 / hourPosted 1 weeks ago

Full-timeonsiteentry

Job Description

Date Opened: Wednesday, April 29, 2026 12:00 AM

Close Date: Sunday, May 10, 2026 12:00 AM

Department: Charlotte-Mecklenburg Police Department

Salary: $24.00 - $25.75 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions

SUMMARY

The Police Investigation Technician position is primarily responsible for answering police telephone inquiries, gathering information from victims and witnesses, completing appropriate reports and supplements, entering reports into the Records Management System, and conducting background research on cases and maintaining the confidentiality of sensitive information. The Police Investigative Technician may also encounter suspects and victims of crimes. Must be able to take accurate reports and information.

Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.

Major Duties and Responsibilities:

Provide a professional and courteous level of customer service to internal and external customers.
Answer incoming phone calls to the division office and retrieve voicemail messages.
Notify officers and supervisors of voicemail messages via email.
Handle miscellaneous phone calls and walk-in requests from citizens, including providing copies of records, reports and crash reports by fax, email, or hard copy.
Direct citizens to the appropriate court offices, city offices, or other resources as needed.
Advise citizens on police procedures or policies for the City of Charlotte.
Order office supplies from external/internal vendors.
Maintain an inventory list of office supplies and make them available to officers and supervisors within the division.
Receive, copy, and file subpoenas electronically and within appropriate folders located in sergeants' offices.
Audit all outgoing subpoenas to ensure accuracy and consistency prior to submission to the Court Liaison.
Use Microsoft Excel to log outgoing subpoena information alphabetically by officer name, code number, CR number, date, and court date.
Receive, audit, and distribute ride-along requests by ensuring the entire process is completed.
Maintain important records, books, manuals, logs, and OSHA records.
Manage a daily chart to track the number of reports, phone calls answered, and walk-in visits.
Serves in an administrative support role to employees and supervisors.
Perform other duties as assigned.

Minimum Qualifications:

High School Graduate
U.S Citizen

Preferred Qualifications:

Associate’s degree or higher in Criminal Justice or a related field
Experience with CAD/RMS systems and NCIC/DCI databases

Knowledge, Skills, and Abilities:

Ability to deliver clear & concise communication
Ability to prioritize and multi-task in a dynamic environment
Ability to de-escalate while providing clear instructions

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.