Performance Analyst

The Performance Analyst supports the Enterprise Technology Performance and Insights Team by independently analyzing and interpreting technology performance data to inform decision-making and continuous improvement efforts. The role is responsible for developing, maintaining, and enhancing dashboards and standard reports; evaluating data trends; and translating findings into actionable insights for stakeholders. The Performance Analyst exercises judgment in selecting analytical approaches, validating data, and recommending improvements to reporting, metrics, and processes. This role contributes to KPI strategy execution, supports process improvement initiatives, and continuously builds technical and business knowledge through hands-on analytics and collaboration.

Job Duties and Responsibilities:

Data and Insights – 50%

• Analyze and interpret data from multiple sources to identify trends, risks, and opportunities related to IT performance.
• Design, build, and maintain dashboards and recurring reports (weekly, monthly, quarterly), exercising judgment in data modeling, metric selection, and visualization.
• Evaluate data quality and resolve inconsistencies through root-cause analysis and collaboration with data owners.
• Monitor and assess KPIs and IT performance metrics, identifying variances and recommending corrective actions or enhancements.
• Respond to ad hoc analytical requests by determining appropriate methodologies, validating assumptions, and presenting findings.
• Summarize insights and recommendations for stakeholders through written analyses, dashboards, and meetings.

Process Analysis and Documentation – 30%

• Analyze existing technology and reporting processes to identify inefficiencies, gaps, or improvement opportunities.
• Develop and maintain process documentation, performance metrics, and reporting standards.
• Support process improvement initiatives by evaluating performance data, tracking outcomes, and recommending adjustments.
• Partner with cross-functional teams to assess the effectiveness of implemented changes and ensure sustained improvements.
• Provide analytical support to senior analysts and leaders by preparing insights, summaries, and performance updates.

Continuous Learning and Tool Adoption – 20%

• Support the evaluation and adoption of new analytics tools, data sources, or reporting methods by testing features, assessing usability, and recommending enhancements.
• Contribute to the development and maintenance of reporting standards, templates, and best practices.
• Stay current on analytics, reporting, and technology performance best practices through training, collaboration, and self-directed learning.
• Actively participate in team discussions and initiatives to improve analytical capabilities and business understanding.

Qualifications (Education, Experience, Certifications & KSA):

• Bachelor’s degree in Business, Information Systems, or related field, or equivalent combination of education and experience.
• Master’s degree preferred.
• 1-2 years of work-related experience.
• Demonstrated ability to analyze data, identify trends, and communicate insights.
• Experience with data visualization and reporting tools (e.g., Power BI).
• Proficiency in Microsoft Excel and PowerPoint, including analytical and presentation use.
• Working knowledge of ticketing or workflow systems (e.g., Jira, ServiceNow).
• Foundational understanding of Agile delivery and performance measurement concepts.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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