RMA Specialist

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services across multiple states to residential, business, K-12 Education, and government customers. Our commitment goes beyond delivering cost-effective internet solutions; we aim to provide an unmatched overall customer experience.  Job

Summary:

Responsible for testing returned equipment (RMA), managing the return process, and tracking company assets. Ensure equipment functionality, maintain accurate records, and manage asset inventory, other duties as assigned.

Essential Functions:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Equipment Testing and RMA Processing: 

• Test returned equipment, including electrical testing, to diagnose issues and verify functionality. 

• Document and report findings for each tested item. 

• Coordinate with vendors and customers to manage the RMA process. 

• Ensure timely processing and return of defective or repaired equipment. 
• Asset Tracking and Management: 

• Maintain accurate inventory records of all company assets. 

• Track the movement and status of equipment across various sites. 

• Ensure proper tagging and documentation of new and existing assets. 

• Conduct periodic audits to verify asset locations and conditions. 

• Documentation and Reporting: 

• Compile and upload detailed reports and documentation for tested equipment. 

• Maintain records of asset inventory, including transfers and disposals. 

• Prepare and submit required paperwork and reports to management using Excel. 

• Coordination and Communication: 

• Collaborate with team members and leadership to ensure smooth workflow. 

• Communicate effectively with vendors, customers, and internal departments. 

• Provide regular updates on asset status and RMA processing. 

• Compliance and Safety: 

• Adhere to safety and quality control requirements. 

• Follow company policies and procedures, including those related to vehicle and equipment use. 

• Ensure compliance with all relevant regulations and standards. 

Skills:

• Strong Excel skills for data tracking and reporting. 
• Ability to lift/pull heavy equipment. 
• Strong organizational and record-keeping skills. 
• Effective communication skills, both oral and written. 
• Team-oriented mentality and safety consciousness. 
• Must pass a drug screening test and a criminal background check. 

Education and Experience:

• High school diploma or GED equivalent required. 
• Experience in equipment testing, electrical testing, asset tracking, or related fields. 
• Familiarity with RMA processes and inventory management systems. 

Job Classification:

• Pre-Deployment
• Non-Exempt

Work Environment/Hazards:

• Work primarily in indoor settings with some outdoor activities. 

• Exposure to varying noise levels and use of PPE as required.

Physical Demands:

• Stationary position for extended periods. 
• Frequent movement and handling of objects weighing 50 pounds or more. 
• Regular use of hand and power tools

Working Hours/Days:

• Full-Time 
• Monday through Friday 
• Occasional weekends required. 
• Overtime as needed. 
• Irregular hours may be required.

Travel Requirements:

• 10-15% travel required as needed

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Employee Acknowledgement

By signing below the employee confirms that they have read, understand and agree to the job requirements and duties and understand that in the event that they are not able to meet the requirements or duties it may result in the termination of their employment.

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.