Account Manager

Position Summary As a Manager, Global Account Management, you will contribute to Sirva's success by partnering closely with the Vice President of Account Management and the broader Global Account Management team. You will help develop, maintain, and strengthen client partnerships while enhancing both client and customer experience. You will act as a trusted advisor, collaborating with clients to identify best practices within the talent mobility and relocation industry. This role requires close coordination with client stakeholders to deliver seamless service and maximize Sirva’s value. Key Requirement (Must-Have Background) We are specifically looking for candidates who can quickly get up to speed and bring relevant industry knowledge. ✅ Must have experience in one of the following: Relocation management Household goods (HHG) / moving industry Travel or mobility services companies ✅ Preferred: Hands-on experience with global mobility or moving/relocation operations Key Responsibilities 1. Client Consulting & Issue Resolution (50%) Serve as the primary communication link between Sirva and the client on relocation, household goods, and service-related matters Act as a trusted advisor, recommending best practices within talent mobility Lead issue resolution across client and internal teams Apply strong business judgment to resolve transferee/assignee and client concerns 2. Collaboration with Global Account Management (20%) Support upselling initiatives and overall account growth Manage and calculate Service Level Agreements (SLA) results Assist with client implementations Prepare and validate data for client reviews and governance meetings Support delivery of strategic account plans aligned with regional/global needs Partner with teams to drive profitability and revenue growth 3. Internal Consulting (20%) Educate Customer Experience teams on client policies and preferences Partner with internal stakeholders to monitor and achieve performance metrics Support business development initiatives Oversee VIP moves to ensure high-quality delivery 4. Reporting (10%) Collaborate with Analytics teams to deliver accurate client reporting Provide consulting on reporting related to: Volume metrics Performance KPIs Relocation costs and budgeting Promote use of client reporting tools and digital products Work with Digital/IT teams to improve client self-service capabilities Qualifications & Skills 3–5 years of client relationship management experience Experience in relocation, mobility, travel, or moving industry is mandatory Strong organizational and problem-solving skills Excellent communication and presentation skills (English required; Arabic preferred) Strong client relationship management capability Analytical mindset with ability to interpret data Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams) Ability to contribute to account growth and upselling initiatives Education & Experience Bachelor’s degree preferred Experience in global mobility, relocation services, or similar client-facing roles Line Management Responsibility No direct reports