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Job Description
- Answer the telephone in a pleasant and business-like manner. Assure that all telephone messages are properly recorded and communicated to the appropriate staff person(s). Ascertain that all long-distance calls are recorded and delivered to the appropriate staff person(s).
- Scheduling clients for bed dates across all Mirror residential treatment programs.
- Proactively ensuring that bed utilization remains optimal and waitlist times are minimized.
- Provide information to clients about the treatment milieus, programs, and expectations.
- Coordinate intakes with all residential facilities.
- Work collaboratively with facility administrative assistants, directors, and clinical supervisors.
- Pre-screen clients for appropriateness for treatment.
- Coordinate any medical accommodation that may be necessary.
- Proactively assist clients with overcoming systemic and/or personal barriers to treatment entry.
- Work with the Utilization Review department to review insurance eligibility.
- Build and maintain strong relationships with referral sources, community partners, and stakeholders.
- Other duties as assigned by the Vice President of Treatment Services.
- High school diploma or General Educational Development certificate.
- Vocational and/or post secondary training in secretarial services would be desirable.
- Experience in administrative, secretarial, or clerical tasks.
- Previous experience in scheduling in a healthcare setting preferred.
- Computer experience. Ability to word process program and client related material in a fast, efficient manner.
- Must have proficient computer skills or experience and/or skills working with an Electronic Health Record.
- Good reading and writing skills.
- Ability to organize and prioritize multiple tasks.
- Pleasant, business-like phone skills.
- Some over-time hours past 40 may be necessary.
- Awareness of the disease of addiction.
- Must be able to pass background/security check.
- Employees who have been diagnosed with any type of substance use disorder or behavioral addiction/compulsion must have sustained a minimum of two consecutive years of abstinence from all intoxicating substances and symptoms of their chemical and/or behavioral addiction; and must be in full sustained remission.
- This position may also involve bending, walking stairs and lifting up to 40 pounds on occasion.