Job Description
Position Summary
The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.
Essential Responsibilities
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Dedicated support to answer or coordinate responses for all requests from the assigned customers.
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Ensure high levels of customer satisfaction through excellent sales service.
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Comply with inventory control procedures and RMA’s.
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Expedite orders and incoming PO’s and Sales orders.
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Advise sales of any changes on incoming PO’s and Sales orders
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Update Sales orders with any changes to customer information
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Other sales/expediting duties as assigned by manager.
Required Skills and Abilities
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Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
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Basic understanding of sales principles and customer service practices
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Solid communication and interpersonal skills
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Ability to manage multiple priorities in a fast-paced environment.
Education and Experience
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High school diploma required; college coursework preferred.
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At least two years of administrative experience is preferred