Contact Center Training Specialist

Responsible for creating and delivering training and on-going training for tenured Contact Center employees and new hires with specific emphasis on their first 90 days. Responsible for delivering an outstanding training experience to prepare our front-line team in delivering an exceptional customer service experience through timely and accurate processing of requests, quick problem solving, and First Contact Resolution. In coordination with the Training Administrator, manages overall scheduling and communication of training- related events. Works closely with and utilizes subject-matter-experts where needed and partners on other department project launch/training initiatives...