Revenue Cycle Site Engagement Associate Director - Texas

Overview

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward

Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. 

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals

Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.  

What sets SCA Health apart isn’t just what we do, it’s how we do it

Each decision we make is rooted in seven core values: 

• Clinical quality 
• Integrity 
• Service excellence 
• Teamwork 
• Accountability 
• Continuous improvement 
• Inclusion 

Our values aren’t empty words – they inform our attitudes, actions and culture

At SCA Health, your work directly impacts patients, physicians and communities

Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.    

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future

Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more

Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change

If you join our team, they will. 

** This role will cover and travel throughout Texas, but will need to travel outside of this state on occasion, based on business needs. **

The Associate Director, Site Engagement, is responsible for supporting day to day revenue cycle operations across assigned centers and CBOs, ensuring consistency, accuracy, and high quality performance

This role executes short term strategies to achieve team objectives, provides ongoing mentorship to center and CBO teammates, and resolves operational issues while appropriately escalating barriers

The position leads and participates in integration activities, manages non CBO exception reporting, and monitors center level KPIs to drive accountability and operational excellence. 

Key Responsibilities 

• Provide revenue cycle training and mentoring for Business Office Managers and teammates  

• Addresses and supports daily operational issues; escalating unresolved & critical issues upward 

• Integration activities 

• Patient Accounting System conversions 

• Onboarding/training 

• Participate in planning sessions 

• Metrics analysis with action planning 

• Monthly metric call participation with Central Business Offices (CBO) 

• Non-CBO center metric review with escalation as needed 

• Review productivity and accuracy, develop improvement plans and seek support from leadership 

• Payer Contract Education Management 

• Communication cadence of regional, market or enterprise revenue cycle initiatives/activities