Job Description
Location: Foxboro, MA (onsite up to 5x/week)
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
At Thrive, a Service Deployment Analyst plays a key role in supporting our Deployment Engineers with client onboardings and projects focused on infrastructure, messaging, and cloud-based services. You'll assist with project implementation, migrations, upgrades, and documentation, as well as manage and maintain a build room at Thrive’s Foxboro office. We seek individuals with technical proficiency and a strong desire to learn from our team of seasoned engineers. As a Service Deployment Analyst, you'll collaborate with Deployment Engineers to achieve complex goals and objectives. Success in this role requires excellent documentation, communication, and troubleshooting skills.
Primary Responsibilities
Assist with the deployment and enrollment of end-user devices into Thrive services
Maintain adherence to Deployment Engineering support criteria
Provide configuration support to deployment engineers
Manage and maintain a build room at Thrive’s Foxboro office
Facilitate the transition of completed projects to the support team, ensuring all necessary documentation for long-term maintenance is provided
Qualifications
Knowledge and experience with Microsoft 365, Microsoft Azure, Mimecast, Veeam, and Windows Servers
General networking knowledge
Experience in troubleshooting, network configuration, and hardware issues
Availability to work 4 days a week at Thrive’s Foxboro office
1-2 years of MSP experience preferred
- Excellent problem-solving skills; able to prioritize and manage multiple projects
- Self-motivated, with the ability to work both independently and collaboratively in a team environment
Base Salary Range: $45,000-65,000
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.