Lead Support Specialist – Digital Workspace

Want to help shape a modern digital workplace where great technology enables people to do their best work?

At Scalepoint, we’re looking for someone who thrives on solving technical challenges, improving user experiences, and making everyday IT run smoothly, securely, and efficiently. In this role, you’ll take the functional lead on our Digital Workplace support area together with a skilled colleague, ensuring a high-quality IT experience across the company. 

But this is more than traditional IT support. You’ll join a tech-driven organization with strong competencies across infrastructure, security, AI, SaaS, and modern workplace technologies. That means you’ll have real influence on how we work, the opportunity to improve and shape solutions, and the freedom to grow into the areas that motivate you most.

You bring a practical, curious, and ownership-driven mindset. You care about creating impact rather than chasing perfection and enjoy finding better ways of working without overcomplicating things. You are approachable, enjoy being part of everyday office life, and dare to speak up when something does not make sense. You bring strong experience in end-user support and a solid technical foundation: 

• 7+ years of experience in hardware/software support (mainly Windows, some Mac) 
• Microsoft Office and productivity tools 
• Hardware troubleshooting and support
• Asset management (focusing onIntune)
• Active Directory / Entra ID
• Ticketing systems (we use Jira) 

It’s a plus if you have experience with Jamf, Atlassian tools, security awareness, or compliance frameworks like ISO27001, NIS2, or DORA — but it’s not a requirement from day one. 

Fluency in Danish and English is required.

You will not do this alone. Your manager will support you with sparring, priorities, and the backing needed to succeed in the role. 

Success in the role means that you: 

• Deliver timely, high-quality Digital Workplace support across tickets, calls, and email
• Provide technical guidance and mentoring to your colleaguein the team
• Improve workplace tools, processes, and lifecycle management
• Manage the full asset lifecycle through solid housekeeping and clear ownership
• Drive Digital Workplace initiatives and collaborate closely with security and infrastructure stakeholders
• Act as a trusted advisor within the workplace domain

 
Timeframe expectations 
0-3 months: land in the team, join the culture, get to know the office while crunching tickets and identifying key improvement opportunities. 
3-6 months: Start shaping and driving the Digital Workplace roadmap together with the team.

You’ll become part of a collaborative and ambitious environment where your work has real impact and where your ideas matter. We offer flexibility, strong technical colleagues, and plenty of opportunities to grow both technically and professionally. 

Are you ready to jump on our ride? Submit your CV as soon as possible. We will review the applications and conduct interviews continuously. 
 
If you have any questions about the position, please feel free to contact our CISO and Head of Security and Digital Workplace, Benjamin Vanggaard at [email protected]