ServiceNow Engineer Senior Associate
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The ServiceNow Engineer is responsible for designing, configuring, and enhancing solutions on the ServiceNow platform. This role focuses on technical implementation, workflow configuration, platform optimization, and supporting enterprise service management initiatives. Strong communication skills, collaboration, and hands‑on ServiceNow engineering experience are essential.
Responsibilities
- Analyze and document improvement opportunities, translating business needs into scalable ServiceNow technical solutions.
- Develop functional designs, process flows, and technical specifications to support new features and enhancements.
- Evaluate Service Management processes and implement ServiceNow configurations that improve efficiency, automation, and user experience.
- Translate diverse business requirements into ServiceNow automation, workflows, and platform configurations.
- Communicate technical plans, design decisions, and solution impacts to cross‑functional teams and leadership.
- Collaborate closely with clients, technical teams, and stakeholders to ensure alignment on solution design and delivery.
- Stay current with ServiceNow releases, platform capabilities, and industry best practices; recommend enhancements to improve platform performance.
- Serve as a subject matter expert in ServiceNow engineering and Enterprise Service Management.
- Design, configure, and customize ServiceNow applications, including workflows, UI policies, client scripts, business rules, and integrations.
- Implement enhancement requests, including UI updates, system property changes, and workflow modifications.
- Perform platform upgrades, patching, and installations while ensuring system stability and compatibility.
Required Qualifications
- Bachelor’s degree in IT, MIS, Computer Science, or related field; or equivalent experience.
- 2–4 years of experience in IT consulting, integration, or enterprise service management.
- Experience working in a large organization or professional services environment.
- Participation in at least one full‑cycle ServiceNow implementation.
- Strong written and verbal communication skills, including client‑facing communication.
- Ability to work effectively in collaborative, team‑oriented environments.
- Strong prioritization, troubleshooting, and problem‑solving skills.
- Experience with ITSM, workflow automation, and platform configuration.
Preferred Qualifications
- ServiceNow Certified Implementation Specialist (CIS) certifications in one or more modules.
- 3+ years of hands‑on ServiceNow engineering or administration experience.
- ITIL 4 Foundation Certification.
- ServiceNow Certified System Administrator (CSA).
- Experience with multi‑application ServiceNow implementations and integrations.
- Strong skills in workflow design, process re‑engineering, and automation.
- Experience with client scripts, ACLs, UI policies, and general platform administration.
- Familiarity with XML, HTML, CSS, AngularJS, REST/SOAP integrations, LDAP, Active Directory, SSO, or related technologies.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].