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Service Quality Analyst 服務品質分析師
Taipei, Taipei City, Taiwan, ChinaPosted 1 weeks ago
onsite
Job Description
Role Purpose
• Apply analytical expertise to ensure the real time response to potential service incidents
• Provide reporting services for key operational performance indicators to identify opportunities to improve service quality and drive down costs
• Production of quality performance reporting on a scheduled or ad-hoc basis, and ongoing support for the users of the information
Main Accountabilities
• Interpret and analyse the measurement, monitoring and action of performance and productivity measures to ensure network operations KPI’s are met
• Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
• Contribute and participate in field review projects / programs as requested or required
• Create of user documentation for performance reporting and communication to user community
• Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained
• Investigate into accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
• Use existing tools and methodology to conduct in-depth analysis to identify issues, problem and opportunities
• Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule
• Apply analytical expertise to ensure the real time response to potential service incidents
• Provide reporting services for key operational performance indicators to identify opportunities to improve service quality and drive down costs
• Production of quality performance reporting on a scheduled or ad-hoc basis, and ongoing support for the users of the information
Main Accountabilities
• Interpret and analyse the measurement, monitoring and action of performance and productivity measures to ensure network operations KPI’s are met
• Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
• Contribute and participate in field review projects / programs as requested or required
• Create of user documentation for performance reporting and communication to user community
• Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained
• Investigate into accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
• Use existing tools and methodology to conduct in-depth analysis to identify issues, problem and opportunities
• Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule