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Carolina Animal Specialty & Emergency (CASE) is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty Services team in Hickory, NC.
This is a high-impact, client-facing role designed for professionals who excel in veterinary reception, client engagement, and service excellence within fast-paced medical environments. Our Veterinary Receptionists/CSRs are essential to the patient experience—guiding clients from initial contact through discharge and follow-up with accuracy, empathy, and professionalism.
As a 24-hour specialty and emergency hospital, CASE provides Internal Medicine, Surgery, and Emergency & Critical Care services. This role requires individuals who are confident in advanced client communication, scheduling complexity, and multi-department coordination.
Required:
This role requires individuals who:
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Emergency Veterinary Receptionist - Evening
Hickory, NC$16+ / hourPosted 2 weeks ago
Full Timeonsitemid
Job Description
Emergency Veterinary Receptionist - Evening
Department: Receptionists
Employment Type: Full Time
Location: Hickory, North Carolina
Reporting To: Melinda Kilby
Description
Specialty Services | Not an Entry-Level Role
Carolina Animal Specialty & Emergency (CASE) is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty Services team in Hickory, NC.
This is a high-impact, client-facing role designed for professionals who excel in veterinary reception, client engagement, and service excellence within fast-paced medical environments. Our Veterinary Receptionists/CSRs are essential to the patient experience—guiding clients from initial contact through discharge and follow-up with accuracy, empathy, and professionalism.
As a 24-hour specialty and emergency hospital, CASE provides Internal Medicine, Surgery, and Emergency & Critical Care services. This role requires individuals who are confident in advanced client communication, scheduling complexity, and multi-department coordination.
What You’ll Do
- Serve as the front-line Veterinary Receptionist / CSR for emergency and critical care clients
- Manage high-volume calls and in-person interactions with urgency and empathy
- Guide clients through emergency intake, wait times, and care expectations
- Communicate clearly and compassionately during stressful or emotional situations
- Coordinate closely with medical teams to ensure accurate and timely communication
- Resolve client concerns and provide support throughout the visit
- Maintain detailed, real-time medical and client records
- Support client satisfaction and retention in a critical care environment
What We’re Looking For
This is not an entry-level Veterinary Receptionist role. Candidates must demonstrate advanced communication skills and the ability to perform under pressure.
Required:
- 2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional
- Experience in high-volume or emergency environments
- Exceptional communication skills with a focus on empathy and clarity
- Strong multitasking and problem-solving abilities
- Ability to remain calm and professional in high-stress situations
Highly Preferred:
- Direct experience in veterinary emergency or specialty hospitals
- Confidence handling difficult conversations and urgent scenarios
🚫 Important: Experience Required
This role requires individuals who:
- Are confident in emergency client interactions
- Can prioritize effectively in rapidly changing situations
- Require minimal supervision in high-pressure environments
🌱 Career Growth Opportunities
- Emergency or specialty team leadership roles
- Advanced hospital operations opportunities
- Career pathways within specialty veterinary medicine
🕒 Schedule
- Evening/second shift (typically ending around midnight)
- Rotating schedule with 3–4 shifts per week (alternating weekly)
- Schedule will vary and does not follow a consistent set pattern of days
- Rotating weekends and holidays
- Holiday rotation ensures fairness year-to-year
Compensation & Benefits
- Competitive pay: Starting at $16/hr, negotiable based on experience
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid Time Off + Holiday Pay
- Employee pet care discounts
- Life insurance options
- Health & Wellness resources through Calm Health
- Legal service offerings available with RocketLawyer.
❤️ Why CASE?
- Work alongside a highly skilled specialty and emergency team
- Be part of a fast-paced, collaborative, and growth-focused environment
- Build a long-term career in advanced veterinary medicine
📩 Apply Today
If you are an experienced Veterinary Receptionist / CSR ready to grow in specialty medicine, we encourage you to apply.