Workers Compensation Claims Representative

This role is responsible for handling workers compensation claims independently with minimal oversight, using current claims technology and best practices. The position investigates claims thoroughly, evaluates coverage, damages, and liability, and makes sound decisions to resolve claims efficiently. Responsibilities include negotiating settlements with insureds, claimants, and attorneys; managing files from start to finish; setting and maintaining accurate reserves; and overseeing litigated claims. The role also participates in ongoing training, presents claims to committee as needed, mentors others on the team, and consistently delivers strong customer service while meeting department audit and quality standards.