Medical Assistant

Summary/Objective

The Medical Assistant (MA) is a clinical representative of PPGWNI and is responsible for excellent internal and external customer service. The MA is responsible for expediting and enhancing the patient experience and living out the affiliate’s mission to provide exceptional health care, honest education, and fearless advocacy for all.

Essential Functions

• Greet patients and visitors in a positive, warm, caring, friendly manner. Anticipate patient needs and proactively work to increase the satisfaction of the patient experience beginning with the first impression created by the demeanor in the reception area and in the exam room, level of professionalism, and the overall effectiveness and efficiency displayed throughout the patient’s visit.
• Provide excellent customer service as demonstrated by behavior and model through actions and appearance. Treat internal and external clients with the utmost professionalism, respect, and courtesy; anticipate patient and coworker needs and respond in a courteous, pro-active manner.
• Safeguard the privacy and protected health information of patients in compliance with law and PPGWNI policies. Completely understand confidentiality and HIPAA and consequences of non-compliance.
• Explain all PPGWNI services, FDA approved birth control methods, and provide specific instruction on the patient’s selected method; be able to explain and educate on sexually transmitted infection (STI) transmissions and treatments; and educate patients in a non-directive manner on all options available to them in the event of an unintended pregnancy, making a referral based on the patient’s needs.
• Responsible for accurate and consistent attention to detail, including processing labs, specimen handling, lab equipment, appropriate and legible written or typed chart documentation. Must fully understand practice management encounter forms and codes and use correctly. Work toward passing and exceeding expectations of accuracy on quality and customer service audits with a significant upward trend as noted on all subsequent audits as defined by work plans.
• Perform clinical research and peer clinical education and training duties as assigned.
• Responsible for adhering to all policy and procedure, and abiding by scope of practice when providing health services side by side with a provider, with a clinician phone consult, telemedicine, or with a nurse, and including but not limited to:
• Vital monitoring, history intake and data-entry, rooming client, providing verbal and written health education, explaining and obtaining health services education, lab specimen process and handling including venous blood and urine sources, electronic medical record (EMR) and paper medical record documentation, processing lab specimens post-procedures, performing in-house lab testing and controls, assisting providers with in-office procedures, assisting clients through the care process.
• Other clinical general duties include: opening and set-up of clinical area, ability to anticipate and support clinician needs, actively promote quality and efficiency of care, maintain lab and clinical care area control and infection control standards, facilitate clinical closure and readiness for next day services and maintain management communication for inventory adequacy.
• Perform clinical care tasks as delegated and supervised by provider or nurse within PPGWNI and State policy including medication administration by injection (except IV), oral medication administration.
• Actively work with the Health Center Manager and other members of clinical management to further the goals of the clinic.
• Responsible for communicating positively and hold self and team members accountable; work to increase the team spirit of the clinic.
• Understand fully and adhere strictly to PPGWNI protocols, policy, and procedures; actively increase knowledge and compliance of same. Demonstrate annual competency on skill evaluations and proficiency or competency tests and/or audits.
• Support productivity expectations and compliance standards of the agency.
• Familiar with clinic emergency procedure; act as Health Center Manager designee when appropriate.
• Understand all pay sources and funding sources and able to apply to appropriate criteria.
• Must adhere to scheduling procedures and perform work as assigned.
• Must be committed to the provision of quality healthcare and excellent customer service and complete job duties in adherence to PPGWNI’s mission.
• Serve as a role model for our In This Together (ITT) workplace values and service standards.
• Other duties as assigned.

Basic Medical Assistant Competencies: Flu/Strep/Hep C/Covid swab collection, Telehealth intakes, intramuscular (IM) injections, injection teaching, emergency contraception education, venipuncture, AIC Screening, processing and shipping labs, e-logs, laboratory controls, open/close health center procedures, and maintain equipment maintenance log.

Medical Assistant Certified Basic Competencies: Includes the above and medication injections as directed by clinician.

Organization Structure and Interfaces: The MA reports directly to the Health Center manager and works closely with other health center staff, administration staff, and patients.