COMMERCIAL FIELD REPRESENTATIVE 1600
Job Description
$84,689 to $105,214 and $86,902 to $107,970
NOTES:
- Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.
- Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.
- For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf.
DUTIES
A Commercial Field Representative reads electric and water meters; explains service requirements and procedures to customers; connects and disconnects water and electric services, enters data into handheld devices; reports field irregularities; resolves customer complaints; makes field collections of utility bills; monitors and dispatches service orders to field personnel; maintains and adjusts meter reading routes; inspects and analyzes field conditions to evaluate illegal use of services and performs related office and field duties as required.
Commercial Field Representatives work outdoors in all types of weather and conditions. In addition, Commercial Field Representatives will be required to operate a vehicle in a safe manner and may work overtime including weekends and late evenings as needed.
- Two years of full-time paid experience as a Meter Reader or as a Customer Service Representative with the City of Los Angeles, Department of Water and Power; or
- Two-years of full-time paid experience in a class at the level of Senior Administrative Clerk with the City of Los Angeles, Department of Water and Power performing work in conjunction with electric and water services billing, applications for service, deposits, or collections; and working directly with the public on water and electric service requirements, procedures, and related inquiries.
PROCESS NOTES
- Applicants who lack six months or less of the required experience at the time of filing may file for this examination. However, they cannot be appointed until the full experience requirement is met.
- As a condition of employment, a valid Class C driver’s license issued by the California Department of Motor Vehicles (DMV) is required. Applicants will be disqualified and candidates will not be eligible for hire if their DMV record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation such as DUI or DWI in any state or jurisdiction. Notice of disqualification or ineligibility for hire may be issued by the City of Los Angeles at any time before a final job offer is extended.
- For Internal Use Only: Licensing verification will occur at the time of filing.
Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity/promotionaljobs for Promotional Examinations.
NOTE:
Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.
Examination Weights:
Interview - 100%
The examination will consist of an evaluation of professional and personal qualifications by interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Learning Ability; Conscientiousness; Composure; Customer Service; Oral Communication; Safety Focus, including knowledge of: safety standards and regulations pertaining to the connection and disconnection of electric and water services; driving laws, regulations, and practices, such as Department of Motor Vehicles (DMV) laws and regulations for Class C vehicles and procedures for vehicle emergencies; Electrical Understanding, including knowledge of: the various types of electric meters; overhead and underground electrical connections to meters; Job Knowledge, including knowledge of: Department of Water and Power rules and regulations governing electric and water services; and other necessary knowledge, skills, and abilities.
Additional job analysis information can be obtained by going to https://personnel.lacity.gov/jobs/job-analyses.cfm and clicking on Competencies under Commercial Field Representative.
Candidates will be notified by e-mail regarding the date, time, and location of the interview, which may be held in Los Angeles or on-line. It is anticipated that interviews will begin during the period of MONDAY, JULY 13, 2026 to FRIDAY, JULY 24, 2026.
NOTES:
- This examination is based on a validation study.
- As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf.
- Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.
- You must have received a regular appointment to a City position or be on a reserve list to file on a promotional basis.
- Seniority credit at the rate of 0.25 of a point for each year of continuous service will be added to the weighted test score of each candidate.
- A final average score of 70% on the interview portion of the examination is required to be placed on the eligible list.
- In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.
THIS EXAMINATION IS TO BE GIVEN ONLY
ON AN INTERDEPARTMENTAL PROMOTIONAL BASIS
The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
For additional information and FAQs regarding the City's hiring process, please go to: https://per.lacity.org/faqs/employment-testing-process.html