Field Technical Trainer

Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 45 years ago, we have been raising the bar in the tire and automotive service business. As the country's largest family-owned and operated automotive service provider, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service.

Now with new products and services needed to maintain modern vehicles, Tire Discounters and its many other brands like Chip's Auto Glass and Butler Tires and Wheels are growing and expanding like wildfire.

Over 2000 strong, our team members are the best in the business, a true employer of choice. We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and more!

The Field Technical Trainer (FTT) provides the leadership and training necessary to drive technical excellence and standardize world-class execution across all assigned locations. This role has the primary responsibility for elevating technician capabilities in highly specialized and emerging vehicle systems, including Electric Vehicles (EV), Advanced Driver Assistance Systems (ADAS), and master-level diagnostics and programming.

FTT partners directly with store leadership to optimize repair accuracy, enhance workflow efficiency, and provide hands-on technical support for escalated diagnostic cases and complex calibrations. As a field-based technical leader and coach, the FTT champions technical excellence by reinforcing rigorous adherence to technical standards while fostering a culture of operational agility and continuous learning. Through hands-on coaching and mentorship, the FTT identifies and develops high-potential technicians, building a strong pipeline of future Master Technicians and strengthening the organization’s technical capability.

ESSENTIAL FUNCTIONS:

• Deliver advanced technical training on programming and module configuration, including OEM/aftermarket workflows, required pre- and post-steps (battery support, network checks, DTC capture), and verification practices to ensure successful programming outcomes.
• Deliver advanced training on electrical diagnostics and diagnostic strategy, teaching structured testing methods (circuit verification, voltage drop testing, scan-tool strategy, data interpretation) to reduce trial-and-error and improve diagnostic confidence.
• Deliver EV diagnostics training and safety coaching, reinforcing high-voltage awareness, PPE requirements, safe work practices, and appropriate diagnostic approaches for EV-related concerns.
• Deliver ADAS dynamic and static calibration training, including prerequisites, target/setup requirements, environmental conditions, alignment considerations, and post-calibration validation to ensure consistent, compliant calibrations.
• Deliver master-level drivability and systems diagnostics training, including root-cause methods for intermittent concerns, network/system faults, sensor rationality, and advanced data analysis to improve repair accuracy.
• Provide on-site technical support for escalated and complex diagnostic cases by leading root-cause analysis, confirming findings, and guiding stores through correct repairs and verification steps.
• Support advanced troubleshooting and challenging repairs by advising on proper test plans, procedures, and tooling, and by helping technicians select the most effective repair path.
• Provide hands-on coaching during live repairs by working alongside technicians, modeling best practices, validating test results, and reinforcing repair verification and quality control routines.
• Partner with Store Managers and Technical Leaders to improve workflow efficiency and repair accuracy by observing shop processes, recommending practical improvements, and reinforcing disciplined diagnostic-to-repair workflows.
• Reduce comebacks and diagnostic errors by identifying repeat issues, addressing skill gaps through targeted coaching, reinforcing verification steps, and supporting corrective actions at the store level.
• Promote and reinforce adherence to company processes and quality standards by coaching technicians on consistent documentation, inspection, repair execution, and verification practices.
• Identify high-potential technicians and support their development toward Master Technician capability by assessing strengths and gaps, providing coaching plans, and recommending training milestones or certifications.
• Assist stores with equipment troubleshooting, programming setup, and calibration validation by ensuring proper tool readiness, correct setup, and consistent verification of outcomes.
• Ensure consistency in repair execution across the Zone by standardizing best practices, reinforcing technical expectations, and improving reliability of outcomes across locations.
• Provide feedback to R&D and Process Implementation leadership on recurring technical issues, observed training gaps, tooling needs, and process improvements based on field trends.
• Support implementation of new technical processes, tools, and service offerings by training teams, validating readiness, and identifying barriers to early adoption.
• Maintain and manage the assigned company vehicle, diagnostic equipment, and tools by keeping them organized, secure, up to date, and ready for field deployment.