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Job Description

Key Responsibilities

Develop and Execute Capacity Building/Client Engagement Strategies

• Writes, develop and or incorporate existing curricula and outsourced development of counseling and educational materials including lesson plans, teacher/leader’s guides, take-home and in-session group and individual activities.

• Evaluate existing curriculum and manage relationships with staff at organizations that have developed their own counseling and educational curriculum.

• Facilitate focus groups as required to understand common interests, to determine barriers and to make industry improvements in our training and outreach efforts.

• Make recommendations regarding the design, development, integration, and implementation of the “Counselors Corner” applications to satisfy overall business needs and provide counselors with and adding new users into the Counselors Corner system.

• Design and conduct regional training presentations.

• Assist with coordinating the Agency’s counseling network and home buyer education presentations.

• Make home buyer education presentations to prospective home buyers, counselors and other groups.

• Coordinate all training activities involved with loss mitigation strategies appropriate to combat the loan delinquency rate in Pennsylvania.

Team Leadership and Collaboration

• Establish and maintain positive relationships with industry partners, state and local governments, and statewide education and volunteer professional associations.

• At the discretion of the Division Director, represent the Agency in joint counseling and educational projects with other public or private agencies or organizations.

• Assist in the selection, procurement, cataloguing and archiving of counseling and educational materials for affordable housing, with special emphasis on foreclosure prevention and loss mitigation training programs.

• Assist the Division Director in preparing for the Agency’s annual policy meetings.

• Maintain open lines of communication with staff members and other PHFA associates.

• Participate in educational seminars and classes.

• Conduct educational seminars and/or webinars regarding use of the Online Client Management System tool statewide.

Data Management and Reporting

• Assist with re-designing and re-engineering existing processes necessary to accommodate changes in regulations, policies, or technology involving the CA Money Maintenance System and the AS400.

• Develop, submit, and monitor work requests to Information Technology.

• Manage detailed files on each agency, counselors and or borrowers assisted and entering all necessary information into the computer system as required.

Project Management

• Maintain budgets and expense records regarding program related support funds associated with all counseling initiatives, training events and special projects.

• Create various reports, pie charts, bar charts, forms, certificates and PowerPoint presentations using Microsoft Offices Products.

• Provide one on one technical support on how to use the CMS System to counseling agencies and participating lenders.

• Assist and provide staff support using the CMS to conduct case file checks for compliance purposes.

Mid-level professional with some experience to contribute on a project or program. Role learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.

Qualifications

Bachelor of Science, Relevant experience (3-6 years)

Experience

Relevant professional experience (2-5 years)

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.