Are you a detail-oriented professional who thrives in a fast-paced environment? KSHB, the E.W. Scripps NBC affiliate in Kansas City, Missouri, is seeking a Sales Support Coordinator who will be the backbone of our sales team. In this role, you'll ensure seamless operations, exceptional client service, and accurate execution of advertising campaigns that help local businesses succeed.

WHAT YOU'LL DO:

• Contact clients as needed regarding ad materials, pricing, billing, or special upsell opportunities

• May input ads into the ad order system

• Assist in collecting and composing ad copy, maintaining the account base, and ensuring high customer service

• Work closely with order entry, traffic, and layout as needed to ensure client advertising schedules are met

• Calculate and have the ability to communicate rate packages to clients and prospects

• Assist the Sales manager on all special project details, including but not limited to production schedule, rate authorization, and communication

• Facilitate & process sales presentations

• Generate sales reports

• Identify and correct any billing errors or issues prior to the end of the month

• Correctly input client billing adjustments within the same month as the dispute identified

• Attend sales training and planning meetings

• Research problems that develop with accounts and troubleshoot the issue, developing a satisfactory conclusion for the property and the customer's needs

• Handle the daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers when they call

• Arrange and distribute various advertising materials and sales reports to the proper areas in a timely manner

• Provide exemplary customer assistance

• Adhere to company policy and assigned standards of performance

• Other duties as assigned

WHAT YOU'LL NEED:

• High school diploma or equivalent required

• Generally 2+ years of experience in administrative or sales support or a related field preferred

WHAT YOU'LL BRING:

• Strong customer service skills

• The ability to read, analyze, and interpret sales demographics information and creative layouts

• Must have the ability to generate reports, business correspondence, and presentations

• Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers

• Must have the ability to calculate figures related to the advertising rate packages

• Proficient use of Microsoft Office (Excel, Word, Outlook)

• Must have the ability to learn new software programs such as ad order entry and customer relations management software

• Must have good organizational skills and the ability to meet deadlines

• Communicate and work as a team player both internally and externally

WHERE YOU'LL LIVE, WORK AND PLAY:
 

Kansas City, Missouri, is a vibrant metropolitan area that perfectly blends Midwestern charm with big-city amenities. Known as the "City of Fountains" with more than 200 fountains throughout the metro, Kansas City offers world-renowned barbecue, a thriving arts scene anchored by the Nelson-Atkins Museum of Art, and passionate sports fans cheering on the Chiefs and Royals. The city boasts a low cost of living compared to other major metros, diverse neighborhoods from the historic Country Club Plaza to the trendy Crossroads Arts District, and a growing tech and entrepreneurial community. With its central location, four distinct seasons, and genuine Midwestern hospitality, Kansas City provides an exceptional quality of life for professionals and families alike.

#LI-SM2 #LI-Onsite

If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.

SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION:

At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. 

ABOUT SCRIPPS:

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: “Give light and the people will find their own way.”

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.