Team Shop and Events Assistant Manager - VolShop - UTK

The Team Shop and Events Assistant Manager support the Events Manager in the daily operations of the Team Shop at Neyland & Lindsey Nelson Stadium and licensed merchandise locations at all University of Tennessee athletic events. This role assists in executing event operations, ensuring exceptional customer service, strong product presentation, and operational consistency. Key responsibilities include assisting with onboarding, training, and coaching Student Retailers to reinforce service standards and product knowledge. Helps supervise approximately 50 Student Retailers, supports visual merchandising execution, monitors inventory levels, and ensures accurate use of POS and operational procedures. The role frequently requires evenings, weekends, and holidays aligned with the athletic event schedule.