Trade Finance and Customer Service Operations Analyst

Reporting to the Executive Director, Trade Finance, the Trade Finance and Customer Service Operations Analyst will play a critical role in supporting data-driven decision-making across Trade Finance, Commercial Operations, and Customer Service.

This role is primarily focused on analytics, reporting, and cross-functional business support, leveraging data from multiple systems (ERP, 3PL, and commercial platforms) to generate insights, improve processes, and support financial and operational performance. The Analyst will work across disparate data sources to build reporting, reconcile data, and support key initiatives related to trade, order-to-cash, and distribution operations.

The position requires strong analytical capabilities, advanced Excel skills, and experience working within complex, regulated environments such as pharmaceutical distribution.