Job Description
Guest Service Representative
Company Description
Celebrate life's special moments with hand-decorated cakes from Nothing Bundt Cakes, adorned with inspired decorations and signature frosting.
Perfect for any occasion, our handcrafted recipes and inspired decorations celebrate special moments with a delightful charm and wit. And with a taste this yummy, we can almost guarantee your cake won't be around for long. So, 'Gather Round' and enjoy!
Job Description
The guest service representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone . The GSR does side work duties for the crafting department, some light cleaning and clerical duties.
The GSR must possess a strong sense of teamwork and be able to follow instructions. The GSR also needs to have the ability to multi-task have a sense of urgency and be outgoing and friendly.
Qualifications
Responsibilities include:
-Uphold the NBC image and brand
-Introduce walk in guests to the bakery and products using a guest tour
-Suggest creative solutions and add-ons to guest with walk in orders
-Assist guest with orders by telephone
-Operate and balance the POS system with accuracy and efficiency
-Collect e-mail addresses from guests
-Have current & complete knowledge of products, prices and promotions
-Keep retail area clean, swept and neatly merchandised throughout the day.