Sr. Sales Support

Job Id:  274 # of Openings:  0

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• Coordinate service and support for sales activity, working with internal and external customers, contractors, and/or business partners. 
• Provide tools, resources, services, and analysis to enable team members to perform their jobs more effectively and focus on customers. 
• Maintain a strong relationship with supply chain and operations partners for daily activity and production quality. 
• Supports the sales team with customer communication related to multi-unit renovation projects. 
• Coordinates with order processing, supply chain and operations on timing of cabinet assembly and delivery. 
• Create and process contracts for all accounts. Communicate any items to be addressed and/or needs for revision prior to contract execution. 
• Determine if a sale is complete by ensuring the contract, pricing tool and CRM opportunity match up. 
• Coordinate meetings as necessary for internal and external parties. 
• Develop policies, procedures, training and testing as needed. 
• Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication, and in person according to all company policies, standard operating procedures, and contract coverage. 
• Maintains current knowledge of all company policies, procedures, & programs 
• Address customer concerns, rectifying any errors and enter customer orders with a high level of accuracy. 
• Other tasks as deemed necessary. 

• Bachelor’s degree in business, sales/marketing or a related field or relevant equivalent work experience 
• Proven work experience as a Sales support specialist or Sales support associate 
• Hands on experience with ERP and CRM systems; Prior experience with SalesForce.com required 
• Proficiency with MS Office Suite, particularly MS Excel 
• In-depth understanding of sales principles and customer service practices 
• Need to be flexible to operate with sales team and customer schedule in mind 
• Strong customer focus to meet the expectations and requirements of internal and external customers, acts with customer in mind, and establishes and maintains effective working relationships with customers 
• Strong planning skills to accurately scope out length and difficulty of tasks/projects, set objectives and goals, break work down into steps, develop schedules, anticipate and adjust for problems and roadblocks 
• Strong interpersonal communication skills to interact with senior management, staff, colleagues, cross-functional teams, and customers 
• Strong analytical and creative problem-solving skills 

Pay Range: $60,000 - $70,000 per year