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Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.
Risk Control Service Agent
Merrill OfficePosted 3 days ago
onsite
Job Description
What you'll be doing:
Provide timely responses to customers on safety requests and questions, including customer issues, safety information, and risk control best practices, primarily through telephone, email, and web inquiries while optimizing the customer experience. Review previous prevention/reduction recommendations with customers and provide loss analysis and trending, including mitigation solutions. Assist customers to maintain or enhance their loss control programs. Provide trends in claims data to identified customers to enhance safety awareness and solutions.
Provide timely responses to customers on safety requests and questions, including customer issues, safety information, and risk control best practices, primarily through telephone, email, and web inquiries while optimizing the customer experience. Review previous prevention/reduction recommendations with customers and provide loss analysis and trending, including mitigation solutions. Assist customers to maintain or enhance their loss control programs. Provide trends in claims data to identified customers to enhance safety awareness and solutions.
On any given day, you'll:
- Provide customer service on safety requests and questions via telephone or electronically. Research customer issues and provide safety information and best practices.
- Provide customers with loss analysis and trending on all lines of business, providing mitigation solutions. Review with customers previously cited prevention/reduction recommendations made by field consultants to follow up on actions taken.
- Assist customers to maintain or enhance their loss control programs through actions or programs that will reduce the frequency or severity of losses.
- Provide trends in claims data to enhance safety awareness and offer safety solutions and materials for identified customers.
Here's what we expect:
- High school diploma or equivalent is required.
- Post-secondary education or participation in recognized insurance education courses is desirable.
- Two years of customer service, industry, or equivalent work experience preferred. A two- or four-year degree may waive all or a portion of the work requirement.
- Strong written and verbal communication skills.
- Maintain a customer-focused attitude and work cooperatively in a team environment.
- Ability to present information to customers in a clear, concise, and professional manner.
- Demonstrated people relationship building skills, including strong listening skills.
- Detail-oriented with the ability to research and analyze data to provide solutions to issues.
- Proven time management and organizational skills.
- Ability to learn and use proprietary software and Microsoft products and stay current with changes.
- Demonstrated desire and commitment to continually learn, accept new challenges, and strive for personal improvement/growth.
Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.