Head of Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success based in France.

We are seeking a strategic and hands-on customer success leader to build and scale a world-class customer experience function within a fast-growing technology environment.
This role offers the opportunity to redefine how customers receive value, moving beyond traditional support toward a growth-focused partnership model.
You will lead a high-performing team, create scalable success frameworks, and establish operating systems that improve customer outcomes.
Working across product, engineering, sales, and technical teams, you will shape the future of customer engagement.
The ideal candidate combines commercial thinking, technical curiosity, operational excellence, and strong leadership skills.
You will have significant ownership and influence in building a customer success organization designed for scale.
This is an opportunity to directly impact customer growth, retention, and long-term business success.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success based in France.

We are seeking a strategic and hands-on customer success leader to build and scale a world-class customer experience function within a fast-growing technology environment.
This role offers the opportunity to redefine how customers receive value, moving beyond traditional support toward a growth-focused partnership model.
You will lead a high-performing team, create scalable success frameworks, and establish operating systems that improve customer outcomes.
Working across product, engineering, sales, and technical teams, you will shape the future of customer engagement.
The ideal candidate combines commercial thinking, technical curiosity, operational excellence, and strong leadership skills.
You will have significant ownership and influence in building a customer success organization designed for scale.
This is an opportunity to directly impact customer growth, retention, and long-term business success.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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