IT Intern

Job Summary

The Metropolitan at the 9 is seeking a motivated and detail-oriented IT Intern to support our day-to-day technology operations. This entry-level internship is ideal for a student or individual looking to gain hands-on experience in information technology within the hospitality industry. The IT Intern will assist with basic technical support, system maintenance, and general IT tasks while learning from experienced staff.

Key Responsibilities

• Provide basic technical support for hotel staff (e.g., computers, printers, phones, and Wi-Fi issues)

• Assist with setting up and maintaining workstations, user accounts, and hardware

• Help troubleshoot common software and connectivity issues

• Support routine IT maintenance, updates, and inventory tracking

• Assist with documentation of systems, procedures, and support requests

• Escalate complex technical issues to appropriate IT personnel

• Follow hotel IT policies, security procedures, and confidentiality guidelines

• Perform other related duties as assigned

Qualifications

• Currently enrolled in or recently completed coursework in IT, Computer Science, or a related field (preferred but not required)

• Basic understanding of computers, operating systems, and common software (Windows, Microsoft Office, etc.)

• Willingness to learn and follow instructions

• Strong problem-solving skills and attention to detail

• Good communication and customer service skills

• Ability to work independently and as part of a team