Back to jobsPerform a critical role in Application Support and Service Management, ensuring application stability, continuity, and availability.
Act as a techno-functional lead, working closely with Business Service and Application Support leads.
Work with client stakeholders on day-to-day critical open items and ensure stability across applications.
Lead weekly and monthly connect calls with internal and external stakeholders.
Demonstrate strong communication and stakeholder-management skills.
Apply working knowledge of the banking domain.
Prioritise work effectively and quickly engage the required stakeholders and support teams in the event of major issues.
Follow and support ITIL processes (Incident, Problem, Change, and Service Request Management).
Maintain an overall understanding of the wider banking application landscape and interdependencies.
