Manager, HR Process Transformation & Architecture

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, HR Process Transformation & Architecture

Overview
The HR Journey and Process Architect role leads the design, standardization, and continuous improvement of global HR processes and employee journeys. Working across the end-to-end employee lifecycle, this role partners with HR leaders, Experience Owners, HR Technology, Service Delivery and regional stakeholders to diagnose current-state processes and design scalable future-state solutions to improve efficiency, compliance, and user experience. The role blends process architecture, lean methodology, service design, and stakeholder influence to deliver simplified, data-driven, and sustainable HR operations.

Role:
In this role you will:
• Lead the discovery, analysis, value stream analysis and redesign of key HR processes across the employee lifecycle.
• Develop and maintain clear as-is and future-state process models, taxonomies, and standards using BPM tools such as SAP Signavio or similar platforms.
• Apply Lean, Six Sigma, and service design methodologies to identify inefficiencies, reduce friction, and improve both operational performance and employee experience.
• Partner closely with HR Technology, Workday, and service delivery teams to turn future-state designs into practical system and operating model solutions.
• Drive global process standardization while thoughtfully balancing local regulatory, compliance, and business needs.
• Use KPIs and process insights to shape recommendations, support transformation initiatives, and identify opportunities for efficiency and cost optimization.
• Build strong relationships across HR, operations, compliance, and technical teams to drive alignment, adoption, and sustainable change.

All about you:
• Proven experience in HR process architecture, business process redesign, or service delivery transformation within a complex global organization.
• Strong proficiency with BPM and process modeling tools such as SAP Signavio, Celonis, ARIS, or similar.
• Solid understanding of continuous improvement methodologies, including Lean, Six Sigma, value stream mapping, or systems thinking.
• Ability to translate process insights into clear requirements, practical roadmaps, and actionable change initiatives.
• Excellent communication, stakeholder management, and influencing skills across business and technical audiences.
• A strategic, analytical, and delivery-focused mindset, with a track record of driving measurable operational improvement.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $125,000 - $207,000 USD