Fraud Investigator Team Lead

The Fraud Investigator Team Lead oversees a team responsible for investigating suspected fraud, resolving customer fraud claims, and delivering an exceptional customer experience throughout the process. This role provides day‑to‑day guidance, case oversight, and subject‑matter expertise while ensuring timely, accurate, and compliant handling of all fraud investigations. The Team Lead serves as an escalation point for complex cases, collaborates with internal partners, and supports continuous improvement of fraud prevention and detection strategies.