Veterans Case Manager (2016)

Job Summary 

The Case Manager participates in outreach activities to identify and enroll SSVF-eligible veterans in case management services, ensuring timely access to safe, permanent housing and essential supportive services. The position utilizes a Housing First Model to develop and implement Housing Stability Plans that promote household stability and self-sufficiency. 

Key Responsibilities 

• Conduct full assessments with applicants to enroll SSVF-eligible veterans in case management for a minimum of 90 days, documenting all activities and events  
• Ensure rapid entrance into permanent safe housing or maintain stable housing to prevent homelessness  
• Mediate, advocate, and leverage support for eligible veterans, referring them to healthcare navigation, legal, employment, financial, and other services as needed  
• Identify and connect veterans to community resources for overall well-being, including emergency housing needs  
• Maintain accurate records of all resources provided, including temporary financial assistance, and manage client files safely while preserving confidentiality  
• Represent Baker Ripley and the Veteran Services team professionally in internal and external meetings and events  
• Collaborate with other agencies to provide a comprehensive case management process  
• Perform other duties as assigned 

Education 

Bachelor’s degree preferred; high school diploma or GED required 

Experience 

2+ years of case management experience; 1–3 years minimum; 2+ years social services experience preferred  

Skills 

Proficiency in Excel, clear and accurate correspondence/reporting, ability to work in a professional, client-focused environment  

Licenses/Certifications 

Valid driver’s license; experience working with veterans or in similar outreach roles is a plus 

KSAs 

• Ability to develop Excel spreadsheets using formulas 
• Ability to write clear and accurate correspondence and reports 
• Ability to effectively present information and respond to questions both orally and in writing in a manner that is understandable to others 
• Ability to calculate figures and amounts 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form 
• Excellent interpersonal skills and successful experience working in teams