Assistant Customer Service Manager

Lalamove is a leading on-demand delivery platform that is disrupting the logistics industry by connecting customers and drivers through advanced technology. We operate with Passion, Execution, Grit, and Humility. In Japan, we are rapidly scaling to empower local SMEs and individual users with lightning-fast delivery solutions.

As the Assistant Customer Service Manager, you will be the bridge between our frontline operations and management. You will lead a team of CS Specialists to provide world-class support to both our users (customers) and our partner drivers. You will drive efficiency, monitor KPIs, and ensure that every interaction reflects Lalamove’s commitment to speed and reliability.

Lalamove is a leading on-demand delivery platform that is disrupting the logistics industry by connecting customers and drivers through advanced technology. We operate with Passion, Execution, Grit, and Humility. In Japan, we are rapidly scaling to empower local SMEs and individual users with lightning-fast delivery solutions.

As the Assistant Customer Service Manager, you will be the bridge between our frontline operations and management. You will lead a team of CS Specialists to provide world-class support to both our users (customers) and our partner drivers. You will drive efficiency, monitor KPIs, and ensure that every interaction reflects Lalamove’s commitment to speed and reliability.

Why join Lalamove

• Global Culture: The energy of a global tech giant combined with the focus of a local Japanese startup.

• Impact: You aren't just managing tickets; you are helping shape how Japan moves.

• Growth: Rapid career advancement opportunities as we expand our footprint across Japan.

Are you are up for it? Apply now and join us as #OneLalamove!