Technical Support Engineer

Role & Responsibilities: 

The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include: 

● Troubleshooting system, software, and networking problems 

● Reproducing customer issues in a lab environment 

●Contributing documentation to internal and customer facing knowledge base systems 

●Creating escalation requests and submitting product defect reports to Engineering 

● Testing of patch releases and product updates 

● 2 or more years of customer support experience 

● Outstanding written and verbal communication skills 

● Strong people skills, ability to collaborate effectively with customers and other internal teams 

● Familiarity with Linux / UNIX command line tools / environment; perl and/or bash shell scripting 

● Intermediate knowledge of TCP/IP networking, network protocol and packet analysis 

● Familiarity with Snort or other intrusion detection system 

Desired Skills 

● Experience with MySql or other SQL database 

● Experience with Active Directory or other LDAP implementations

If you are interested, Feel free to give a call :

Ankur Doshi

973-852-1394

ankur.doshi(at)collabera.com