Patient Account Representative

The Patient Account Representative is responsible for answering inbound calls from patients and answer any questions regarding their bill. They will ensure a professional, pleasurable, and remarkable patient experience. Position will also perform insurance verification prior to the patient’s date of service to provide each practice with patient’s eligibility.

• Answer inbound patient calls to provide information and answers to any questions about their bill for all AEG practices
• Take ownership of each call to ensure patients fully understand current bill
• Review and understand patient transactions in point of sale and billing systems
• Review and understand patient explanation of benefits (EOBs) and insurance explanation of payments (EOPs)
• Review and understand patient benefit summary sheets and insurance payer web portals
• Take patient payments
• Checking voice mails for any messages and returning calls to patients
• Work with practice appointment scheduler to identify and resolve insurance appointments missing benefit information
• Identify and escalate situations as appropriate to the correct department
• Make recommendations for efficiencies, processes, etc. which will help deliver quality, cost savings, and profitability improvements within the department